Product Return and Exchange Conditions:
The buyer has the right to withdraw from the contract within 14 (fourteen) days after receiving the goods, without giving any reason and without paying any penalty.
The right of withdrawal period starts from the day the goods are delivered to the buyer. If the reason for returning the returned product or products is arbitrary, the cost must be covered by the buyer . However, if there is a faulty product caused by the Seller, the cost must be covered by the Seller.
There is no right of withdrawal for goods that are prepared in accordance with the buyer's wishes and/or clearly in line with his personal needs.
If the buyer requests a replacement for the purchased product, the products must be sent back wrapped in new bubble wrap as sent by the seller company, and clear photographs of the product must be taken before sending and sent to the seller, and it must be stated that the products are not damaged and that they were delivered as sent by the seller.
The shipping fee will be collected from the buyer during the process of returning the products requested to be exchanged to the seller and delivering them to the customer after the exchange.
If the buyer exercises his right of withdrawal, the seller will refund the total price received and any documents that put the consumer in debt, if any, within ten days at the latest from the date the invoice containing the notice of withdrawal reaches the seller together with the product, without charging any cost to the consumer.
The decrease in the value of the goods received or the existence of a reason that makes return impossible does not prevent the right of withdrawal from being exercised. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate for the value of the goods or the decrease in its value.
The general return period for any product purchased by mistake is 7 days. During this period, the return of products whose packaging has been opened in a way that would damage the product will not be accepted. Returns must be made with the original packaging and invoice.
If the product or its packaging is opened, damaged, broken, damaged, torn, used or any other conditions are detected in the product or its packaging purchased by mistake and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the price will not be refunded.
HOW TO RETURN A PRODUCT?
For product returns, the situation must be conveyed to customer services first.
Information about sending the product back is sent to the customer by the seller.
After this meeting, the product must be delivered to the seller, together with the invoice containing the information about the return, through the cargo company (Yurtici Kargo) that delivers the product to the buyer's address.
If the returned product reaches the seller and meets the conditions specified in this contract, it will be accepted as a return and the refund will be made to the buyer's credit card/account.
No refund will be made unless the product is returned. The time it takes for refunds made to a credit card to be reflected in credit card accounts is at the discretion of the relevant bank.
